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The "How" Matters As Much As The "Why" When Implementing Loyalty Programming

Alisa Stewart, Sr. Director, Acquisition, CRM & Loyalty at Party City
For Richer Insights, Tap Your Voc And Crm

For Richer Insights, Tap Your Voc And Crm

Heidi Mastellone, Director, Customer Experience, Selective Insurance
MOBILE APPS IN THE NEW DECADE

MOBILE APPS IN THE NEW DECADE

Bibaswan Banerjee, Director, CRM and User Analytics, Klook
The Ever-Evolving Landscape of Customer Experience Management

The Ever-Evolving Landscape of Customer Experience Management

Gonzalo Carpintero Navarro, Senior Vice President Operations & Head of Business Transformation Office (BTO), Radisson Hotel Group
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Data-first Marketing: The Challenge and the Opportunity

Neil Gardner, Chief Customer Officer, Asia, Generali Asia
The 5 Most Known Secrets to Generate Value with CRM

The 5 Most Known Secrets to Generate Value with CRM

Marco Ottaviani, Head of CRM and Customer Activation, MSC Cruises
Complete Picture of True CRM (Customer Relationship Management)

Complete Picture of True CRM (Customer Relationship Management)

Shiv Shankar Datta, Head of Information& Communication Technology& Process, FCA India (Fiat Chrysler Automobiles)
The Utter Truth About the Effectiveness of CRM and Customer Loyalty

The Utter Truth About the Effectiveness of CRM and Customer Loyalty

Ravel Lai, Chief Digital Officer, Dah Chong Hong Holdings Limited